Confidence Plus Warranty

The Service you Deserve, the Warranty you Expect!

 

Auto Value and Bumper to Bumper Certified Service Center repairs are backed by the Confidence Plus WarrantyConfidence Plus Warranty

We know that you want service you can rely on. That’s why we back our auto repairs with a comprehensive, nationwide parts and labor warranty. When you have your vehicle repaired at one of our Certified Service Centers, your repairs are guaranteed by the Confidence Plus North American Warranty. The Confidence Plus Repair Network provides you with the service you deserve and demand. We strive to instill trust and confidence in the minds of every customer who walks into one of our Certified Service Centers. That is why Confidence Plus protects the following components of your vehicle*:

  • Air Conditioning, Heading and Climate Control Systems
  • Engine Cooling Systems
  • Engine Performance, Driveability, Service and Repair
  • Emission Controls
  • Fuel System
  • Brake Systems
  • Starting & Charging Systems
  • Electrical Systems
  • Exhaust System
  • Ignition System

Confidence Plus covers most of the service work that you will have performed on your vehicle. As one of our valued customers, it is our goal to provide you with the highest level of service and confidence and that you receive the best automotive repairs in the industry.

What do the numbers mean on the sidewall of your tires?

Tires have very useful information molded onto their sidewall. It shows the brand and model name of the tire, its size, whether it is tubeless or tube type, the maximum load and the maximum inflation, safety warning(s), and much more.

P225/60R16 97T – (Passenger Example) Size marking and service description (load index and speed symbol) for a P-Metric speed-rated passenger tire.

LT245/75R16 120/116Q Load Range E – (Light Truck Example) Size marking, service description (load index and speed symbol) and load range for a metric light truck tire. The load range identifies the tire’s load and inflation limits.

Load Index – The load index is a numerical code associated with the maximum load a tire can carry at the speed indicated by its speed symbol under specified service conditions. The load index should not be used independently to determine replacement tire acceptability for load capacity.

Speed Symbol – The speed symbol is also known as a “speed rating.”

Max Load 730 kg (1609 lbs) and 240 kPa (35 psi) Max Pressure Cold – (Passenger Example) indicates maximum load and maximum cold inflation pressure of the tire. Sidewall markings are given in both metric and English units. Follow tire inflation pressure recommendations on the vehicle tire placard, certification label, or in the owner’s manual.

Max Load Single 1380 kg (3042 lbs) at 550 kPa (80 psi) Max Pressure Cold
Max Load Dual 1260 kg (2778 lbs) at 550 kPa (80 psi) Max Pressure Cold
– (Light Truck Example) indicates the maximum load of the tire and corresponding maximum cold inflation pressure for that load when used in a single or dual configuration. Sidewall markings are given in both metric and English units. Follow tire inflation pressure recommendations on the vehicle tire placard, certification label, or in the owner’s manual.

DOT TIN Example
DOT MA L9 ABCD 0309 – The “DOT” symbol certifies the tire manufacturer’s compliance with U.S. Department of Transportation (U.S. DOT) tire safety performance standards. Next to these letters is the tire identification number (TIN) – also known as the tire “serial” number. The first two characters are the factory code indicating where the tire was made. The last four digits are numbers identifying the week and year of manufacture (Example: “0309” means third week of the year 2009.) If a tire DOT ends in only three (3) digits, the tire was manufactured before January 2000 and should be removed from service and be scrapped because it is over 10 years old.

Plies/Fabric Information – The ply/fabric information identifies the number of plies and type of cord materials in the tire tread and sidewall areas.

Radial – A tire with a radial construction must show the word “RADIAL” on the sidewall. A radial tire is also indicated by the character “R” in the size designation.

Tubeless – The tire must be marked either “tubeless” or “tube type.”

M + S – This mark is commonly found on “all season” and winter tires. In several formats, the letters “M” and “S” indicate the tire is intended for limited mud and snow service. Other formats include: “MS,” “M/S,” or “M&S.”

Mountain-Snowflake Symbol – This mark is commonly found on winter/snow tires. Tires that meet the RMA definition for passenger and light truck tires for use in severe snow conditions are marked on at least one sidewall with the letters “M” and “S” (as stated above) plus the mountain snowflake symbol.


Speed Symbol

The speed symbol, also known as a speed rating, indicates the speed category at which the tire can carry a load corresponding to its load index under specified service conditions. Speed ratings are based on laboratory tests that relate to performance on the road, but are not applicable if tires are under inflated, over-loaded, worn out, damaged, or altered.

Although a tire may be speed rated, Cooper Tire does not endorse the operation of any vehicle in an unsafe or unlawful manner. Furthermore, tire speed ratings do not imply that a vehicle can be safely driven at the maximum speed for which the tire is rated, particularly under adverse road and weather conditions or if the vehicle has unusual characteristics.

When replacing tires on a vehicle, it is recommended and preferred that all four tires be replaced at the same time for continued optimal vehicle performance. However, for those cases where this is not feasible, the new tires should always be placed on the rear axle of the vehicle. Generally, new tires with deeper tread will provide better grip and evacuate water more effectively, which is important as a driver approaches hydroplane situations. Placing greater traction on the rear axle on wet surfaces is necessary to prevent possible over-steer condition and possible loss of vehicle control, especially during sudden maneuvers.

General Car Service Recommendations

These are general service recommendations based solely on time or mileage and not on visual appearance or measurement. Their purpose is to extend the life of your vehicle and help prevent breakdown. Your vehicle’s requirements may differ depending on driving habits and/or owner’s manual recommendations. Check your owner’s manual and with your auto mechanic for specifics.

OIL – LUBE – FILTER: 3,000 miles to 5,000 miles

TIRE ROTATION: 3,000 to 5,000 Miles depending on tire style

PCV VALVE: Yearly, replace and service PCV system

WHOLE CAR DIAGNOSIS: Yearly and before purchase or sale

FUEL FILTER: Yearly or as needed

BATTERY SERVICE: Yearly or as needed

AIR CONDITIONING: Check every spring or as needed

RADIATOR COOLANT: Every two years, flush

BRAKE SYSTEM FLUSH: Every year

CLUTCH SYSTEM FLUSH: Every year

RADIATOR CAP: Replace every two years

ENGINE OIL FLUSH: 2 Years or 30,000 Miles

AUTOMATIC TRANS FLUSH: 2 Years or 24,000 miles

POWER STEERING FLUSH: 2 Years or 24,000 miles

EGR SYSTEM SERVICE: 2 Years or 24,000 miles

4X4 TRANSFER CASE: 15,000 to 50,000 miles

CARBON CLEANING: 2 Years or 30,000 miles or as needed

THROTTLE-BODY SERVICE: 2 Years or 30,000 miles or as needed

RADIATOR & HEATER HOSES: 4 Years or 60,000 miles

DRIVE BELTS: 4 Years or 60,000 miles

TIMING BELT: 4 Years or 60,000 miles

DIFFERENTIAL FLUID: 15,000 to 50,000 miles

MANUAL TRANS SERVICE: 15,000 to 50,000 miles

VALVES: Adjust per owner’s manual

SCAN FOR COMPUTER CODES: When amber “CHECK ENGINE” Light is on

OXYGEN SENSOR: Per owner’s manual or as needed